HSN.com: Was informed I did not have account anymore. Wr...
A HSN.com customer review by GetHuman user ~Pamela Moore from November 18th, 2017
Background on ~Pamela Moore's case
GetHuman: ~Pamela Moore - can you tell our other HSN.com customers when your case took place?
~Pamela Moore: Yes I can. It was middle of the night, on November 9th.
GetHuman: Did you reach out to HSN.com, and if so, how?
GetHuman: And which of these common HSN.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Pamela Moore a list of common HSN.com problems)
~Pamela Moore: "Warranty claim" was why I was trying to call.
~Pamela Moore's review of HSN.com customer service
GetHuman: So how would you sum up your experience for GetHuman's HSN.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Pamela Moore: Was informed I did not have account anymore. Wrote a year ago to me, of which I did not get the correspondance an for a year spent thousands of dollars but returned items that I could not get size or ordered something else or it was damaged,etc. Talked to cs many times and they did not inform me that my account was in trouble, my HSN card is in good standing, never late and up to date. Was spoken down to by cs as soon as I had my account closed. Have been with them since the first day and spent thousands of dollars to be closed out from a letter I never got. Everyone deserves a second change especially when I did not know there was a problem, so mush for loyalty and devoted and helping them to get world wide.
GetHuman: Let's quantify your experience contacting HSN.com. On a scale of 1 to 5, how easy is it go get help on a HSN.com problem?
~Pamela Moore: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Pamela Moore: I'd give them a one out of five on communication.
GetHuman: And what about HSN.com's ability to quickly and effectively address your problem?
~Pamela Moore: For that I would say four out of five.
GetHuman: And finally- any advice for other HSN.com customers?
~Pamela Moore: Call them early in the day or late. Don't forget any personal or account information you might need for HSN.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Pamela Moore taken from his HSN.com customer service problem that occurred on November 9th, 2017.