HSN.com: When I got a HUMAN, (PHILLIP), He was very nice...
A HSN.com customer review by GetHuman user ~Gary Snyder from November 25th, 2017
Background on ~Gary Snyder's case
GetHuman: ~Gary Snyder - can you tell our other HSN.com customers when your case took place?
~Gary Snyder: Yup. It was evening, on November 23rd.
GetHuman: Did you reach out to HSN.com, and if so, how?
GetHuman: And which of these common HSN.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Gary Snyder a list of common HSN.com problems)
~Gary Snyder: "Cancel order" was why I was trying to call.
~Gary Snyder's review of HSN.com customer service
GetHuman: So how would you sum up your experience for GetHuman's HSN.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Gary Snyder: When I got a HUMAN, (PHILLIP), He was very nice .... BUT a missing item (plug in cord to power up my new printer) he could not help me with. He could only give me a phone number to HP (who probably is not open on Sunday)
GetHuman: Let's quantify your experience contacting HSN.com. On a scale of 1 to 5, how easy is it go get help on a HSN.com problem?
~Gary Snyder: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Gary Snyder: I'd give them a three out of five on communication.
GetHuman: And what about HSN.com's ability to quickly and effectively address your problem?
~Gary Snyder: For that I would say two out of five.
GetHuman: And finally- any advice for other HSN.com customers?
~Gary Snyder: Call them early in the day or late. Don't forget any personal or account information you might need for HSN.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Gary Snyder taken from his HSN.com customer service problem that occurred on November 23rd, 2017.