Harland Clarke: Website needs to be more honest. I ordered busi...
A Harland Clarke customer review by GetHuman user ~Disappointed from November 28th, 2017
Background on ~Disappointed 's case
GetHuman: ~Disappointed - can you tell our other Harland Clarke customers when your case took place?
~Disappointed : Yes. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Harland Clarke, and if so, how?
GetHuman: And which of these common Harland Clarke customer issues best describes the reason you wanted to talk to them?
(Shows ~Disappointed a list of common Harland Clarke problems)
~Disappointed : "None of those really matches why I wanted to call Harland Clarke that day." was why I was trying to call.
~Disappointed 's review of Harland Clarke customer service
GetHuman: So how would you sum up your experience for GetHuman's Harland Clarke customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Disappointed : Website needs to be more honest. I ordered business checks through a link on my bank website, received an emailed receipt for one amount, then a greater amount was withdrawn from my bank account. Over an hour on the phone (two calls, first guy was a moron and tried to tell me that the checks were the wrong price on the website and in addition I needed to pay $** in shipping and handling charges--for one order of checks that was supposed to include free shipping) to find out that it was for deposit tickets. $** for deposit tickets that were attached to the checks!!! This additional amount was not itemized either on the website or on my receipt. I can't understand why the company can charge an additional amount that is not in writing.
GetHuman: Let's quantify your experience contacting Harland Clarke. On a scale of 1 to 5, how easy is it go get help on a Harland Clarke problem?
~Disappointed : I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Disappointed : I'd give them a two out of five on communication.
GetHuman: And what about Harland Clarke's ability to quickly and effectively address your problem?
~Disappointed : For that I would say one out of five.
GetHuman: And finally- any advice for other Harland Clarke customers?
~Disappointed : Call them early in the day or late. Don't forget any personal or account information you might need for Harland Clarke to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Disappointed taken from his Harland Clarke customer service problem that occurred on November 23rd, 2017.