Harman Kardon: Nothing on the pulldown menu for "**** service...
A Harman Kardon customer review by GetHuman user ~Michael from November 24th, 2017
Background on ~Michael's case
GetHuman: ~Michael - can you tell our other Harman Kardon customers when your case took place?
~Michael: Yes. It was evening, on November 20th.
GetHuman: Did you reach out to Harman Kardon, and if so, how?
GetHuman: And which of these common Harman Kardon customer issues best describes the reason you wanted to talk to them?
(Shows ~Michael a list of common Harman Kardon problems)
~Michael: "Returns" was why I was trying to call.
~Michael's review of Harman Kardon customer service
GetHuman: So how would you sum up your experience for GetHuman's Harman Kardon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Michael: Nothing on the pulldown menu for "**** service"*"know nothing" **As there was no "*" option, only *-*. I selected option to purchase parts.**My HK turntable's tone arm is too light to support the Denon cartridge. I've seen extra heavy counterweights offered by other table manufacturers. Woman who answered asked me if a turntable was "a digital product." When I explained to her what a turntable was, she said that they don't support them, only multimedia.
GetHuman: Let's quantify your experience contacting Harman Kardon. On a scale of 1 to 5, how easy is it go get help on a Harman Kardon problem?
~Michael: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Michael: I'd give them a two out of five on communication.
GetHuman: And what about Harman Kardon's ability to quickly and effectively address your problem?
~Michael: For that I would say three out of five.
GetHuman: And finally- any advice for other Harman Kardon customers?
~Michael: Call them early in the day or late. Don't forget any personal or account information you might need for Harman Kardon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Michael taken from his Harman Kardon customer service problem that occurred on November 20th, 2017.