Come on Hartford Courant! You are better than...
A Hartford Courant customer review by GetHuman user ~Fannie from November 19th, 2017
Background on ~Fannie's case
GetHuman: ~Fannie - can you tell our other Hartford Courant customers when your case took place?
~Fannie: Yes I can. It was afternoon, on November 16th.
GetHuman: Did you reach out to Hartford Courant, and if so, how?
GetHuman: And which of these common Hartford Courant customer issues best describes the reason you wanted to talk to them?
(Shows ~Fannie a list of common Hartford Courant problems)
~Fannie: "Delivery problem" was why I was trying to call.
~Fannie's review of Hartford Courant customer service
GetHuman: So how would you sum up your experience for GetHuman's Hartford Courant customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Fannie: Come on Hartford Courant! You are better than this. We pay good money for your newspaper. We have been loyal for GENERATIONS! We do not want to call the Philippines. We do not want to give our credit card numbers out to people in the Philippines. Are you really saving that much money sourcing out your customer service jobs? Get real, pay local folks to answer your phones & stop this insanity. I'd rather pay an extra ** cents or whatever you need to support our local job seekers. I'm disgusted & will not be renewing my subscription until this changes.
GetHuman: Let's quantify your experience contacting Hartford Courant. On a scale of 1 to 5, how easy is it go get help on a Hartford Courant problem?
~Fannie: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Fannie: I'd give them a one out of five on communication.
GetHuman: And what about Hartford Courant's ability to quickly and effectively address your problem?
~Fannie: For that I would say three out of five.
GetHuman: And finally- any advice for other Hartford Courant customers?
~Fannie: Call them early in the day or late. Don't forget any personal or account information you might need for Hartford Courant to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Fannie taken from his Hartford Courant customer service problem that occurred on November 16th, 2017.