Hawaiian Airlines: I used them several times when flying to Manila...
A Hawaiian Airlines customer review by GetHuman user ~flyhi152 from November 9th, 2017
Background on ~flyhi152's case
GetHuman: ~flyhi152 - can you tell our other Hawaiian Airlines customers when your case took place?
~flyhi152: Yeah. It was middle of the night, on November 6th.
GetHuman: Did you reach out to Hawaiian Airlines, and if so, how?
GetHuman: And which of these common Hawaiian Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~flyhi152 a list of common Hawaiian Airlines problems)
~flyhi152: "Complaint" was why I was trying to call.
~flyhi152's review of Hawaiian Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Hawaiian Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~flyhi152: I used them several times when flying to Manila. the MNL - HNL flight was always late, usually around * hours. Plane was a piece of junk, I had to sit over ** hours on a metal bar that was barely covered with ***" of foam. Company lied about the use of Hawaiian Miles and they never addressed it even when I sent them a certified letter. A confirmed upgrade that I had paid with Hawaiian Miles was reversed behind my back without my consent and without informing me.
GetHuman: Let's quantify your experience contacting Hawaiian Airlines. On a scale of 1 to 5, how easy is it go get help on a Hawaiian Airlines problem?
~flyhi152: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~flyhi152: I'd give them a three out of five on communication.
GetHuman: And what about Hawaiian Airlines's ability to quickly and effectively address your problem?
~flyhi152: For that I would say four out of five.
GetHuman: And finally- any advice for other Hawaiian Airlines customers?
~flyhi152: Call them early in the day or late. Don't forget any personal or account information you might need for Hawaiian Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~flyhi152 taken from his Hawaiian Airlines customer service problem that occurred on November 6th, 2017.