Hawaiian Airlines: If your flight cancels *mechanical over the oce...
A Hawaiian Airlines customer review by GetHuman user ~points from November 22nd, 2017
Background on ~points's case
GetHuman: ~points - can you tell our other Hawaiian Airlines customers when your case took place?
~points: Yes I can. It was morning, on November 16th.
GetHuman: Did you reach out to Hawaiian Airlines, and if so, how?
GetHuman: And which of these common Hawaiian Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~points a list of common Hawaiian Airlines problems)
~points: "Cancel flight" was why I was trying to call.
~points's review of Hawaiian Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Hawaiian Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~points: If your flight cancels *mechanical over the ocean* they refused to rebook even on their own airline, much less another airline. When the flight departed * hours later again, refused to book a connecting flight. Philippines call center ok for easy questions, impossible for anything else. Very robotic in scripted replies.
GetHuman: Let's quantify your experience contacting Hawaiian Airlines. On a scale of 1 to 5, how easy is it go get help on a Hawaiian Airlines problem?
~points: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~points: I'd give them a five out of five on communication.
GetHuman: And what about Hawaiian Airlines's ability to quickly and effectively address your problem?
~points: For that I would say five out of five.
GetHuman: And finally- any advice for other Hawaiian Airlines customers?
~points: Call them early in the day or late. Don't forget any personal or account information you might need for Hawaiian Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~points taken from his Hawaiian Airlines customer service problem that occurred on November 16th, 2017.