Hawaiian Airlines: The agent in the Phillipines could not communic...

A Hawaiian Airlines customer review by GetHuman user ~dharmasurfer from November 4th, 2017

Background on ~dharmasurfer's case

GetHuman: ~dharmasurfer - can you tell our other Hawaiian Airlines customers when your case took place?
~dharmasurfer: Yup. It was middle of the night, on November 1st.
GetHuman: Did you reach out to Hawaiian Airlines, and if so, how?
~dharmasurfer: I used the 800-367-5320 number I found for on the GetHuman Hawaiian Airlines customer phone number page I was on: Hawaiian Airlines Customer Service Phone Number
GetHuman: And which of these common Hawaiian Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~dharmasurfer a list of common Hawaiian Airlines problems)
~dharmasurfer: "Refund" was why I was trying to call.

~dharmasurfer's review of Hawaiian Airlines customer service

GetHuman: So how would you sum up your experience for GetHuman's Hawaiian Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dharmasurfer: The agent in the Phillipines could not communicate fluently in English. I am handicapped and need special seating. She could not figure out how to do this for me, and it took ** minutes to reach a supervisor and get my handicapped seating arranged.
GetHuman: Let's quantify your experience contacting Hawaiian Airlines. On a scale of 1 to 5, how easy is it go get help on a Hawaiian Airlines problem?
~dharmasurfer: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dharmasurfer: I'd give them a four out of five on communication.
GetHuman: And what about Hawaiian Airlines's ability to quickly and effectively address your problem?
~dharmasurfer: For that I would say one out of five.
GetHuman: And finally- any advice for other Hawaiian Airlines customers?
~dharmasurfer: Call them early in the day or late. Don't forget any personal or account information you might need for Hawaiian Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dharmasurfer taken from his Hawaiian Airlines customer service problem that occurred on November 1st, 2017.

Hawaiian Airlines

2.60 of 5 stars | 35 reviews

~dharmasurfer's Hawaiian Airlines Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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