HealthCare.gov: this staff spelled my last name wrong and I cal...
A HealthCare.gov customer review by GetHuman user GetHuman-376540 from November 28th, 2017
Background on GetHuman-376540's case
GetHuman: GetHuman-376540 - can you tell our other HealthCare.gov customers when your case took place?
GetHuman-376540: Yes I can. It was afternoon, on November 21st.
GetHuman: Did you reach out to HealthCare.gov, and if so, how?
GetHuman: And which of these common HealthCare.gov customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-376540 a list of common HealthCare.gov problems)
GetHuman-376540: "Cancel coverage" was why I was trying to call.
GetHuman-376540's review of HealthCare.gov customer service
GetHuman: So how would you sum up your experience for GetHuman's HealthCare.gov customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-376540: this staff spelled my last name wrong and I called to have them correct it ******....still dealing with issue ******...CS rep extremely rude despite the fact that they sent my plan a CANCEL and now cannot get needed prescriptions filled. Rep name was Martha Medrano who as a "supervisor" said she could not make outbound calls...my husband and I are in our **'s and cannot get them to help us!!!!!!!
GetHuman: Let's quantify your experience contacting HealthCare.gov. On a scale of 1 to 5, how easy is it go get help on a HealthCare.gov problem?
GetHuman-376540: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-376540: I'd give them a three out of five on communication.
GetHuman: And what about HealthCare.gov's ability to quickly and effectively address your problem?
GetHuman-376540: For that I would say one out of five.
GetHuman: And finally- any advice for other HealthCare.gov customers?
GetHuman-376540: Call them early in the day or late. Don't forget any personal or account information you might need for HealthCare.gov to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-376540 taken from his HealthCare.gov customer service problem that occurred on November 21st, 2017.