HealthPort Inc.: Very disappointed that they could not fax medic...
A HealthPort Inc. customer review by GetHuman user GetHuman-243211 from October 30th, 2017
Background on GetHuman-243211's case
GetHuman: GetHuman-243211 - can you tell our other HealthPort Inc. customers when your case took place?
GetHuman-243211: Sure. It was middle of the night, on October 24th.
GetHuman: Did you reach out to HealthPort Inc., and if so, how?
GetHuman: And which of these common HealthPort Inc. customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-243211 a list of common HealthPort Inc. problems)
GetHuman-243211: "Coverage question" was why I was trying to call.
GetHuman-243211's review of HealthPort Inc. customer service
GetHuman: So how would you sum up your experience for GetHuman's HealthPort Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-243211: Very disappointed that they could not fax medical records, even when the hospital requested it. It added weeks until I could be treated by a new clinic.
GetHuman: Let's quantify your experience contacting HealthPort Inc.. On a scale of 1 to 5, how easy is it go get help on a HealthPort Inc. problem?
GetHuman-243211: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-243211: I'd give them a one out of five on communication.
GetHuman: And what about HealthPort Inc.'s ability to quickly and effectively address your problem?
GetHuman-243211: For that I would say three out of five.
GetHuman: And finally- any advice for other HealthPort Inc. customers?
GetHuman-243211: Call them early in the day or late. Don't forget any personal or account information you might need for HealthPort Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-243211 taken from his HealthPort Inc. customer service problem that occurred on October 24th, 2017.