HealthPort Inc.: I called to dispute and invoice, I asked to spe...
A HealthPort Inc. customer review by GetHuman user ~ConcernedCustomer from November 14th, 2017
Background on ~ConcernedCustomer's case
GetHuman: ~ConcernedCustomer - can you tell our other HealthPort Inc. customers when your case took place?
~ConcernedCustomer: Yes I can. It was morning, on November 9th.
GetHuman: Did you reach out to HealthPort Inc., and if so, how?
GetHuman: And which of these common HealthPort Inc. customer issues best describes the reason you wanted to talk to them?
(Shows ~ConcernedCustomer a list of common HealthPort Inc. problems)
~ConcernedCustomer: "Get insurance" was why I was trying to call.
~ConcernedCustomer's review of HealthPort Inc. customer service
GetHuman: So how would you sum up your experience for GetHuman's HealthPort Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ConcernedCustomer: I called to dispute and invoice, I asked to speak to a manager. The agent named Theresa said there were "no managers to speak to, thank you" and hung up the phone.
GetHuman: Let's quantify your experience contacting HealthPort Inc.. On a scale of 1 to 5, how easy is it go get help on a HealthPort Inc. problem?
~ConcernedCustomer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ConcernedCustomer: I'd give them a one out of five on communication.
GetHuman: And what about HealthPort Inc.'s ability to quickly and effectively address your problem?
~ConcernedCustomer: For that I would say one out of five.
GetHuman: And finally- any advice for other HealthPort Inc. customers?
~ConcernedCustomer: Call them early in the day or late. Don't forget any personal or account information you might need for HealthPort Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ConcernedCustomer taken from his HealthPort Inc. customer service problem that occurred on November 9th, 2017.