HealthPort Inc.: I tried to call for ** hour service then tried...
A HealthPort Inc. customer review by GetHuman user ~Delores Metzger for Patricia I from November 12th, 2017
Background on ~Delores Metzger for Patricia I's case
GetHuman: ~Delores Metzger for Patricia I - can you tell our other HealthPort Inc. customers when your case took place?
~Delores Metzger for Patricia I: Yup. It was evening, on November 7th.
GetHuman: Did you reach out to HealthPort Inc., and if so, how?
GetHuman: And which of these common HealthPort Inc. customer issues best describes the reason you wanted to talk to them?
(Shows ~Delores Metzger for Patricia I a list of common HealthPort Inc. problems)
~Delores Metzger for Patricia I: "Renew coverage" was why I was trying to call.
~Delores Metzger for Patricia I's review of HealthPort Inc. customer service
GetHuman: So how would you sum up your experience for GetHuman's HealthPort Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Delores Metzger for Patricia I: I tried to call for ** hour service then tried to email after learning it was too late. It was hard even bringing up the site. I requested information regarding admission*discharge summaries after *********. I received a packet with information back to **** and a bill for **.** plus *.** shipping. All I needed was * of the ** pages so should only be charged *.** plus regular postage.
GetHuman: Let's quantify your experience contacting HealthPort Inc.. On a scale of 1 to 5, how easy is it go get help on a HealthPort Inc. problem?
~Delores Metzger for Patricia I: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Delores Metzger for Patricia I: I'd give them a one out of five on communication.
GetHuman: And what about HealthPort Inc.'s ability to quickly and effectively address your problem?
~Delores Metzger for Patricia I: For that I would say three out of five.
GetHuman: And finally- any advice for other HealthPort Inc. customers?
~Delores Metzger for Patricia I: Call them early in the day or late. Don't forget any personal or account information you might need for HealthPort Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Delores Metzger for Patricia I taken from his HealthPort Inc. customer service problem that occurred on November 7th, 2017.