Hearst Magazines: The call was successful, but the fact that I ha...
A Hearst Magazines customer review by GetHuman user GetHuman-279421 from November 21st, 2017
Background on GetHuman-279421's case
GetHuman: GetHuman-279421 - can you tell our other Hearst Magazines customers when your case took place?
GetHuman-279421: Sure. It was afternoon, on November 19th.
GetHuman: Did you reach out to Hearst Magazines, and if so, how?
GetHuman: And which of these common Hearst Magazines customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-279421 a list of common Hearst Magazines problems)
GetHuman-279421: "Refund" was why I was trying to call.
GetHuman-279421's review of Hearst Magazines customer service
GetHuman: So how would you sum up your experience for GetHuman's Hearst Magazines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-279421: The call was successful, but the fact that I had to make it was disturbing. My magazine subscription ran out, but the message on the renewal form indicates you will continue to send*bill unless I notify you. I tried to do on-line, but it was not accepted as it was a gift subscription. I was told to notify the gift subscriber. When I called, I was simply told that it was expired. Lots of effort for nothing!
GetHuman: Let's quantify your experience contacting Hearst Magazines. On a scale of 1 to 5, how easy is it go get help on a Hearst Magazines problem?
GetHuman-279421: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-279421: I'd give them a five out of five on communication.
GetHuman: And what about Hearst Magazines's ability to quickly and effectively address your problem?
GetHuman-279421: For that I would say five out of five.
GetHuman: And finally- any advice for other Hearst Magazines customers?
GetHuman-279421: Call them early in the day or late. Don't forget any personal or account information you might need for Hearst Magazines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-279421 taken from his Hearst Magazines customer service problem that occurred on November 19th, 2017.