Hearthware, Inc.: The complaint is still pending* they have not s...
A Hearthware, Inc. customer review by GetHuman user ~regalbee from November 12th, 2017
Background on ~regalbee's case
GetHuman: ~regalbee - can you tell our other Hearthware, Inc. customers when your case took place?
~regalbee: Yeah. It was evening, on November 5th.
GetHuman: Did you reach out to Hearthware, Inc., and if so, how?
GetHuman: And which of these common Hearthware, Inc. customer issues best describes the reason you wanted to talk to them?
(Shows ~regalbee a list of common Hearthware, Inc. problems)
~regalbee: "Repairs" was why I was trying to call.
~regalbee's review of Hearthware, Inc. customer service
GetHuman: So how would you sum up your experience for GetHuman's Hearthware, Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~regalbee: The complaint is still pending* they have not satisfied our request, in spite of numerous calls and e-mails.
GetHuman: Let's quantify your experience contacting Hearthware, Inc.. On a scale of 1 to 5, how easy is it go get help on a Hearthware, Inc. problem?
~regalbee: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~regalbee: I'd give them a three out of five on communication.
GetHuman: And what about Hearthware, Inc.'s ability to quickly and effectively address your problem?
~regalbee: For that I would say two out of five.
GetHuman: And finally- any advice for other Hearthware, Inc. customers?
~regalbee: Call them early in the day or late. Don't forget any personal or account information you might need for Hearthware, Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~regalbee taken from his Hearthware, Inc. customer service problem that occurred on November 5th, 2017.