Heartland America: I tried to place an order from your catalog and...
A Heartland America customer review by GetHuman user GetHuman-125600 from November 18th, 2017
Background on GetHuman-125600's case
GetHuman: GetHuman-125600 - can you tell our other Heartland America customers when your case took place?
GetHuman-125600: Yes I can. It was late at night, on November 15th.
GetHuman: Did you reach out to Heartland America, and if so, how?
GetHuman: And which of these common Heartland America customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-125600 a list of common Heartland America problems)
GetHuman-125600: "Cancel order" was why I was trying to call.
GetHuman-125600's review of Heartland America customer service
GetHuman: So how would you sum up your experience for GetHuman's Heartland America customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-125600: I tried to place an order from your catalog and found the wording of the price could be interpreted two different ways. I am displeased with your company and have cancelled my order. I have been totally unable yo get off your mailing list even though my input is correct. This is too bad since your products are good for the money.**
GetHuman: Let's quantify your experience contacting Heartland America. On a scale of 1 to 5, how easy is it go get help on a Heartland America problem?
GetHuman-125600: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-125600: I'd give them a one out of five on communication.
GetHuman: And what about Heartland America's ability to quickly and effectively address your problem?
GetHuman-125600: For that I would say one out of five.
GetHuman: And finally- any advice for other Heartland America customers?
GetHuman-125600: Call them early in the day or late. Don't forget any personal or account information you might need for Heartland America to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-125600 taken from his Heartland America customer service problem that occurred on November 15th, 2017.