Herff Jones: Your location*store in Greenville, SC has the w...
A Herff Jones customer review by GetHuman user ~Ladyrose from November 16th, 2017
Background on ~Ladyrose's case
GetHuman: ~Ladyrose - can you tell our other Herff Jones customers when your case took place?
~Ladyrose: Yeah. It was middle of the night, on November 7th.
GetHuman: Did you reach out to Herff Jones, and if so, how?
GetHuman: And which of these common Herff Jones customer issues best describes the reason you wanted to talk to them?
(Shows ~Ladyrose a list of common Herff Jones problems)
~Ladyrose: "Returns" was why I was trying to call.
~Ladyrose's review of Herff Jones customer service
GetHuman: So how would you sum up your experience for GetHuman's Herff Jones customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ladyrose: Your location*store in Greenville, SC has the worst team of associates I have ever encountered in my life. Very rude, impersonable and no display of huham kindness. Customers were told to get out of the door way, to place forms that should have been on a table (where they should have already been ** minutes after opening), the staff did not accept any blame that school just recently received graduation information. **My daughter has been trying to order her cap and gown for almost two months. She and I both called the location for several weeks, left messages and received no response. There was never any information available to her in any packet about ordering her cap and gown. Three weeks ago when she questioned the representative that came to the school for delivery, they did not provide her with any information on how to order her cap and gown. She was finally able to get a live person on last Friday and was told she needed to do there between * pm and * pm on any Friday. **T
GetHuman: Let's quantify your experience contacting Herff Jones. On a scale of 1 to 5, how easy is it go get help on a Herff Jones problem?
~Ladyrose: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ladyrose: I'd give them a five out of five on communication.
GetHuman: And what about Herff Jones's ability to quickly and effectively address your problem?
~Ladyrose: For that I would say three out of five.
GetHuman: And finally- any advice for other Herff Jones customers?
~Ladyrose: Call them early in the day or late. Don't forget any personal or account information you might need for Herff Jones to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ladyrose taken from his Herff Jones customer service problem that occurred on November 7th, 2017.