Herff Jones: The person answering the phone couldn't help me...
A Herff Jones customer review by GetHuman user ~Carol Martin from November 27th, 2017
Background on ~Carol Martin's case
GetHuman: ~Carol Martin - can you tell our other Herff Jones customers when your case took place?
~Carol Martin: Yes I can. It was afternoon, on November 21st.
GetHuman: Did you reach out to Herff Jones, and if so, how?
GetHuman: And which of these common Herff Jones customer issues best describes the reason you wanted to talk to them?
(Shows ~Carol Martin a list of common Herff Jones problems)
~Carol Martin: "Overcharge/Strange charge" was why I was trying to call.
~Carol Martin's review of Herff Jones customer service
GetHuman: So how would you sum up your experience for GetHuman's Herff Jones customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Carol Martin: The person answering the phone couldn't help me and the sales rep couldn't either, but she sent me directly to the factory who knew exactly what I wanted and the order was filled with no problem. I think you should have gavel guards in your online catalog.
GetHuman: Let's quantify your experience contacting Herff Jones. On a scale of 1 to 5, how easy is it go get help on a Herff Jones problem?
~Carol Martin: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Carol Martin: I'd give them a three out of five on communication.
GetHuman: And what about Herff Jones's ability to quickly and effectively address your problem?
~Carol Martin: For that I would say four out of five.
GetHuman: And finally- any advice for other Herff Jones customers?
~Carol Martin: Call them early in the day or late. Don't forget any personal or account information you might need for Herff Jones to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Carol Martin taken from his Herff Jones customer service problem that occurred on November 21st, 2017.