Herff Jones: The items are so overpriced. They won't work wi...

A Herff Jones customer review by GetHuman user ~anon in texas from November 27th, 2017

Background on ~anon in texas's case

GetHuman: ~anon in texas - can you tell our other Herff Jones customers when your case took place?
~anon in texas: Yup. It was afternoon, on November 19th.
GetHuman: Did you reach out to Herff Jones, and if so, how?
~anon in texas: I used the 800-837-4235 number I found for on the GetHuman Herff Jones customer phone number page I was on: Herff Jones Customer Service Phone Number
GetHuman: And which of these common Herff Jones customer issues best describes the reason you wanted to talk to them?
(Shows ~anon in texas a list of common Herff Jones problems)
~anon in texas: "Complaint" was why I was trying to call.

~anon in texas's review of Herff Jones customer service

GetHuman: So how would you sum up your experience for GetHuman's Herff Jones customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anon in texas: The items are so overpriced. They won't work with you at all. I called to ask about a stole since my child already has her cap,gown and tassel. They said it would be $**.** for the stole! The reason is that they would have to open a package to sell the stole my itself, so basically they want me to pay for the cap,gown,tassel, and stole when I only need the stole. With all the other companies on the internet, how is Herff Jones still in business with this kind of attitude. They'll never get a cent from me and I'll find that stole for WAY less that $**.**!
GetHuman: Let's quantify your experience contacting Herff Jones. On a scale of 1 to 5, how easy is it go get help on a Herff Jones problem?
~anon in texas: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anon in texas: I'd give them a two out of five on communication.
GetHuman: And what about Herff Jones's ability to quickly and effectively address your problem?
~anon in texas: For that I would say one out of five.
GetHuman: And finally- any advice for other Herff Jones customers?
~anon in texas: Call them early in the day or late. Don't forget any personal or account information you might need for Herff Jones to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anon in texas taken from his Herff Jones customer service problem that occurred on November 19th, 2017.

Herff Jones

3.00 of 5 stars | 39 reviews

~anon in texas's Herff Jones Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Herff Jones, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Herff Jones in any way.

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