Herff Jones: this company cannot get an order straight. I ca...
A Herff Jones customer review by GetHuman user ~kathy from November 15th, 2017
Background on ~kathy's case
GetHuman: ~kathy - can you tell our other Herff Jones customers when your case took place?
~kathy: Yeah. It was afternoon, on November 7th.
GetHuman: Did you reach out to Herff Jones, and if so, how?
GetHuman: And which of these common Herff Jones customer issues best describes the reason you wanted to talk to them?
(Shows ~kathy a list of common Herff Jones problems)
~kathy: "Overcharge/Strange charge" was why I was trying to call.
~kathy's review of Herff Jones customer service
GetHuman: So how would you sum up your experience for GetHuman's Herff Jones customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kathy: this company cannot get an order straight. I called this number as got invites from wrong college and the latest sent are (*) bent and (*) changed wording with incorrect english. Very poor quality and service with this company.
GetHuman: Let's quantify your experience contacting Herff Jones. On a scale of 1 to 5, how easy is it go get help on a Herff Jones problem?
~kathy: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kathy: I'd give them a one out of five on communication.
GetHuman: And what about Herff Jones's ability to quickly and effectively address your problem?
~kathy: For that I would say two out of five.
GetHuman: And finally- any advice for other Herff Jones customers?
~kathy: Call them early in the day or late. Don't forget any personal or account information you might need for Herff Jones to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kathy taken from his Herff Jones customer service problem that occurred on November 7th, 2017.