HobbyTron: DO NOT BUY FROM THIS COMPANY!!! I purchased * R...
A HobbyTron customer review by GetHuman user ~Robin from November 16th, 2017
Background on ~Robin's case
GetHuman: ~Robin - can you tell our other HobbyTron customers when your case took place?
~Robin: Yup. It was afternoon, on November 13th.
GetHuman: Did you reach out to HobbyTron, and if so, how?
GetHuman: And which of these common HobbyTron customer issues best describes the reason you wanted to talk to them?
(Shows ~Robin a list of common HobbyTron problems)
~Robin: "Make a purchase" was why I was trying to contact.
~Robin's review of HobbyTron customer service
GetHuman: So how would you sum up your experience for GetHuman's HobbyTron customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Robin: DO NOT BUY FROM THIS COMPANY!!! I purchased * RC Helicopter's for Christmas presents & NONE of them worked! I had to spend my $ to send them back for AN EXCHANGE! I am now on my *rd Helicopter that does not fly!!! I called customer service & demanded to talk with a. Manager & she talked with hers* I have to send it back at my expense & they will send $**.** for the original purchase of * of my helicopters!
GetHuman: Let's quantify your experience contacting HobbyTron. On a scale of 1 to 5, how easy is it go get help on a HobbyTron problem?
~Robin: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Robin: I'd give them a five out of five on communication.
GetHuman: And what about HobbyTron's ability to quickly and effectively address your problem?
~Robin: For that I would say one out of five.
GetHuman: And finally- any advice for other HobbyTron customers?
~Robin: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for HobbyTron to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Robin taken from his HobbyTron customer service problem that occurred on November 13th, 2017.