Horizon BC/BS of New Jersey: I signed up for online EOB. I cannot add my ow...
A Horizon BC/BS of New Jersey customer review by GetHuman user GetHuman-172199 from November 7th, 2017
Background on GetHuman-172199's case
GetHuman: GetHuman-172199 - can you tell our other Horizon BC/BS of New Jersey customers when your case took place?
GetHuman-172199: Yes. It was afternoon, on October 31st.
GetHuman: Did you reach out to Horizon BC/BS of New Jersey, and if so, how?
GetHuman: And which of these common Horizon BC/BS of New Jersey customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-172199 a list of common Horizon BC/BS of New Jersey problems)
GetHuman-172199: "Coverage question" was why I was trying to call.
GetHuman-172199's review of Horizon BC/BS of New Jersey customer service
GetHuman: So how would you sum up your experience for GetHuman's Horizon BC/BS of New Jersey customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-172199: I signed up for online EOB. I cannot add my own notes to the information such as payment and date of copay. What is the point of paperless if I have to print it and add to it ?
GetHuman: Let's quantify your experience contacting Horizon BC/BS of New Jersey. On a scale of 1 to 5, how easy is it go get help on a Horizon BC/BS of New Jersey problem?
GetHuman-172199: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-172199: I'd give them a two out of five on communication.
GetHuman: And what about Horizon BC/BS of New Jersey's ability to quickly and effectively address your problem?
GetHuman-172199: For that I would say three out of five.
GetHuman: And finally- any advice for other Horizon BC/BS of New Jersey customers?
GetHuman-172199: Call them early in the day or late. Don't forget any personal or account information you might need for Horizon BC/BS of New Jersey to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-172199 taken from his Horizon BC/BS of New Jersey customer service problem that occurred on October 31st, 2017.