Horizon BC/BS of New Jersey: I was on hold * hours today. I finally was con...
A Horizon BC/BS of New Jersey customer review by GetHuman user GetHuman-wolfson from December 1st, 2017
Background on GetHuman-wolfson's case
GetHuman: GetHuman-wolfson - can you tell our other Horizon BC/BS of New Jersey customers when your case took place?
GetHuman-wolfson: Sure. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Horizon BC/BS of New Jersey, and if so, how?
GetHuman: And which of these common Horizon BC/BS of New Jersey customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-wolfson a list of common Horizon BC/BS of New Jersey problems)
GetHuman-wolfson: "Update account information" was why I was trying to call.
GetHuman-wolfson's review of Horizon BC/BS of New Jersey customer service
GetHuman: So how would you sum up your experience for GetHuman's Horizon BC/BS of New Jersey customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-wolfson: I was on hold * hours today. I finally was connected with a supervisor about the discrepancy in ...
GetHuman: Can you tell the rest of us a bit more from what happened on 11/22/17?
GetHuman-wolfson: I was on hold * hours today. I finally was connected with a supervisor about the discrepancy in my health care benefit package i.e. quoted differently on healthcare.gov website and then received explanation of benefits in mail which were totally different. Had a supervisor finally from BCBS and one from healthcare.gov to investigate a) why I never received an ID card and b) why my deductibles for the same plan were different and they disconnected me. I wasted an entire day of my life with no resolution. If I can't get an answer, I need to terminate this insurance asap.
GetHuman: Let's quantify your experience contacting Horizon BC/BS of New Jersey. On a scale of 1 to 5, how easy is it go get help on a Horizon BC/BS of New Jersey problem?
GetHuman-wolfson: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-wolfson: I'd give them a five out of five on communication.
GetHuman: And what about Horizon BC/BS of New Jersey's ability to quickly and effectively address your problem?
GetHuman-wolfson: For that I would say two out of five.
GetHuman: And finally- any advice for other Horizon BC/BS of New Jersey customers?
GetHuman-wolfson: Call them early in the day or late. Don't forget any personal or account information you might need for Horizon BC/BS of New Jersey to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-wolfson taken from his Horizon BC/BS of New Jersey customer service problem that occurred on November 22nd, 2017.