Horizon BC/BS of New Jersey: Wow. Picked up immediately, quickly transferred...
A Horizon BC/BS of New Jersey customer review by GetHuman user ~raggmoppgal from November 23rd, 2017
Background on ~raggmoppgal's case
GetHuman: ~raggmoppgal - can you tell our other Horizon BC/BS of New Jersey customers when your case took place?
~raggmoppgal: Sure. It was morning, on November 22nd.
GetHuman: Did you reach out to Horizon BC/BS of New Jersey, and if so, how?
GetHuman: And which of these common Horizon BC/BS of New Jersey customer issues best describes the reason you wanted to talk to them?
(Shows ~raggmoppgal a list of common Horizon BC/BS of New Jersey problems)
~raggmoppgal: "Overcharge/Strange charge" was why I was trying to call.
~raggmoppgal's review of Horizon BC/BS of New Jersey customer service
GetHuman: So how would you sum up your experience for GetHuman's Horizon BC/BS of New Jersey customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~raggmoppgal: Wow. Picked up immediately, quickly transferred me to proper dept. Was not on hold at all. Had to be transferred one more time due to policy * change, hold time there under * mins I'd say.
GetHuman: Let's quantify your experience contacting Horizon BC/BS of New Jersey. On a scale of 1 to 5, how easy is it go get help on a Horizon BC/BS of New Jersey problem?
~raggmoppgal: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~raggmoppgal: I'd give them a five out of five on communication.
GetHuman: And what about Horizon BC/BS of New Jersey's ability to quickly and effectively address your problem?
~raggmoppgal: For that I would say five out of five.
GetHuman: And finally- any advice for other Horizon BC/BS of New Jersey customers?
~raggmoppgal: Call them early in the day or late. Don't forget any personal or account information you might need for Horizon BC/BS of New Jersey to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~raggmoppgal taken from his Horizon BC/BS of New Jersey customer service problem that occurred on November 22nd, 2017.