Hot Topic: I had to call three times now.. Each time the p...
A Hot Topic customer review by GetHuman user ~linnieb33 from November 14th, 2017
Background on ~linnieb33's case
GetHuman: ~linnieb33 - can you tell our other Hot Topic customers when your case took place?
~linnieb33: Sure. It was morning, on November 11th.
GetHuman: Did you reach out to Hot Topic, and if so, how?
GetHuman: And which of these common Hot Topic customer issues best describes the reason you wanted to talk to them?
(Shows ~linnieb33 a list of common Hot Topic problems)
~linnieb33: "Make a purchase" was why I was trying to call.
~linnieb33's review of Hot Topic customer service
GetHuman: So how would you sum up your experience for GetHuman's Hot Topic customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~linnieb33: I had to call three times now.. Each time the person who answered the calls barely spoke English. They promised to call me back and never did. This has been going on for * weeks now. I had items shipped to my step daughter and she never received the items... No one is willing to help me.. I am on hold AGAIN for over an hour and am planning on asking for a supervisor and not settling till this issue is settled!!
GetHuman: Let's quantify your experience contacting Hot Topic. On a scale of 1 to 5, how easy is it go get help on a Hot Topic problem?
~linnieb33: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~linnieb33: I'd give them a three out of five on communication.
GetHuman: And what about Hot Topic's ability to quickly and effectively address your problem?
~linnieb33: For that I would say four out of five.
GetHuman: And finally- any advice for other Hot Topic customers?
~linnieb33: Call them early in the day or late. Don't forget any personal or account information you might need for Hot Topic to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~linnieb33 taken from his Hot Topic customer service problem that occurred on November 11th, 2017.