Hot Topic: The worse service ever . I place an order for m...
A Hot Topic customer review by GetHuman user GetHuman-164677 from November 16th, 2017
Background on GetHuman-164677's case
GetHuman: GetHuman-164677 - can you tell our other Hot Topic customers when your case took place?
GetHuman-164677: Yeah. It was evening, on November 12th.
GetHuman: Did you reach out to Hot Topic, and if so, how?
GetHuman: And which of these common Hot Topic customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-164677 a list of common Hot Topic problems)
GetHuman-164677: "Complaint" was why I was trying to call.
GetHuman-164677's review of Hot Topic customer service
GetHuman: So how would you sum up your experience for GetHuman's Hot Topic customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-164677: The worse service ever . I place an order for my daughter Bday , I never received it. Hot topic answer me the email and asked me to contact CS for reshipment or refund but they never answer the phone , waiting more than an hour . I loose my money and my time. Until now :-(
GetHuman: Let's quantify your experience contacting Hot Topic. On a scale of 1 to 5, how easy is it go get help on a Hot Topic problem?
GetHuman-164677: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-164677: I'd give them a three out of five on communication.
GetHuman: And what about Hot Topic's ability to quickly and effectively address your problem?
GetHuman-164677: For that I would say two out of five.
GetHuman: And finally- any advice for other Hot Topic customers?
GetHuman-164677: Call them early in the day or late. Don't forget any personal or account information you might need for Hot Topic to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-164677 taken from his Hot Topic customer service problem that occurred on November 12th, 2017.