Hotels.com: Customer Serivice had me on hold for almost * h...
A Hotels.com customer review by GetHuman user ~Hotels.com SUCKS! from November 6th, 2017
Background on ~Hotels.com SUCKS!'s case
GetHuman: ~Hotels.com SUCKS! - can you tell our other Hotels.com customers when your case took place?
~Hotels.com SUCKS!: Yes. It was middle of the night, on October 29th.
GetHuman: Did you reach out to Hotels.com, and if so, how?
GetHuman: And which of these common Hotels.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Hotels.com SUCKS! a list of common Hotels.com problems)
~Hotels.com SUCKS!: "Cancel a Reservation" was why I was trying to call.
~Hotels.com SUCKS!'s review of Hotels.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Hotels.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Hotels.com SUCKS!: Customer Serivice had me on hold for almost * hours!!!!!! No one picked up the telephone! This is unacceptable - why do you treat your customers this way. I will NEVER BOOK with you again! I will also speak to everyone I know and tell them of my horrible experience and beg thwm to NEVER use your site or book with you again. You have lost a valuble customer!
GetHuman: Let's quantify your experience contacting Hotels.com. On a scale of 1 to 5, how easy is it go get help on a Hotels.com problem?
~Hotels.com SUCKS!: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Hotels.com SUCKS!: I'd give them a four out of five on communication.
GetHuman: And what about Hotels.com's ability to quickly and effectively address your problem?
~Hotels.com SUCKS!: For that I would say one out of five.
GetHuman: And finally- any advice for other Hotels.com customers?
~Hotels.com SUCKS!: Call them early in the day or late. Don't forget any personal or account information you might need for Hotels.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Hotels.com SUCKS! taken from his Hotels.com customer service problem that occurred on October 29th, 2017.