Hotels.com *****! They say on their website th...
A Hotels.com customer review by GetHuman user ~Kim from November 7th, 2017
Background on ~Kim's case
GetHuman: ~Kim - can you tell our other Hotels.com customers when your case took place?
~Kim: Yes I can. It was afternoon, on October 30th.
GetHuman: Did you reach out to Hotels.com, and if so, how?
GetHuman: And which of these common Hotels.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Kim a list of common Hotels.com problems)
~Kim: "Missing item" was why I was trying to call.
~Kim's review of Hotels.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Hotels.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kim: Hotels.com *****! They say on their website that they guarantee price match. That is a total lie as they would not do that for me when I found cheaper price on the hotel website. I ended up paying $*** more than if I dealt directly with the hotel. Also, in the fine print on their website, they say that reservations are NOT guaranteed. I will never use them again! NOTE: They are owned by Expedia.Inc who also owns TripAdvisor and Hotwire.
GetHuman: Let's quantify your experience contacting Hotels.com. On a scale of 1 to 5, how easy is it go get help on a Hotels.com problem?
~Kim: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kim: I'd give them a one out of five on communication.
GetHuman: And what about Hotels.com's ability to quickly and effectively address your problem?
~Kim: For that I would say two out of five.
GetHuman: And finally- any advice for other Hotels.com customers?
~Kim: Call them early in the day or late. Don't forget any personal or account information you might need for Hotels.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kim taken from his Hotels.com customer service problem that occurred on October 30th, 2017.