Hotels.com: Their representative promised you they will mat...
A Hotels.com customer review by GetHuman user ~unpleasant experience from November 8th, 2017
Background on ~unpleasant experience's case
GetHuman: ~unpleasant experience - can you tell our other Hotels.com customers when your case took place?
~unpleasant experience: Yes. It was middle of the night, on November 2nd.
GetHuman: Did you reach out to Hotels.com, and if so, how?
GetHuman: And which of these common Hotels.com customer issues best describes the reason you wanted to talk to them?
(Shows ~unpleasant experience a list of common Hotels.com problems)
~unpleasant experience: "Cancel a Reservation" was why I was trying to call.
~unpleasant experience's review of Hotels.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Hotels.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~unpleasant experience: Their representative promised you they will match price don't believe them. They're whole bunch of crooks they just lied to you and when you booked you will find that's no return. Before you book thru thing twice.
GetHuman: Let's quantify your experience contacting Hotels.com. On a scale of 1 to 5, how easy is it go get help on a Hotels.com problem?
~unpleasant experience: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~unpleasant experience: I'd give them a one out of five on communication.
GetHuman: And what about Hotels.com's ability to quickly and effectively address your problem?
~unpleasant experience: For that I would say four out of five.
GetHuman: And finally- any advice for other Hotels.com customers?
~unpleasant experience: Call them early in the day or late. Don't forget any personal or account information you might need for Hotels.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~unpleasant experience taken from his Hotels.com customer service problem that occurred on November 2nd, 2017.