Hotels.com: hotel dot com is the worst company. Do NOT use...

A Hotels.com customer review by GetHuman user ~Rachel from October 31st, 2017

Background on ~Rachel's case

GetHuman: ~Rachel - can you tell our other Hotels.com customers when your case took place?
~Rachel: Yeah. It was middle of the night, on October 28th.
GetHuman: Did you reach out to Hotels.com, and if so, how?
~Rachel: I used the 800-346-8357 number I found for on the GetHuman Hotels.com customer phone number page I was on: Hotels.com Customer Service Phone Number
GetHuman: And which of these common Hotels.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Rachel a list of common Hotels.com problems)
~Rachel: "Cancel booking" was why I was trying to call.

~Rachel's review of Hotels.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Hotels.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rachel: hotel dot com is the worst company. Do NOT use them they are evil. the computer booked the wrong date and they are charging $*** to cancel. RUN away!! do NOT use them. * mins after the mistake was made we called them. they put us on hold ** minutes then Mr. India said he would refund one day and book the one correct night. then he put us on hold for another ** minutes. Then another (perhaps the same) Mr India said he would cancel but charge us $*** dollars. Now not one night to stay and we are charged for * nights!! What crappy customer service. **hotel dot com is horrible
GetHuman: Let's quantify your experience contacting Hotels.com. On a scale of 1 to 5, how easy is it go get help on a Hotels.com problem?
~Rachel: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rachel: I'd give them a one out of five on communication.
GetHuman: And what about Hotels.com's ability to quickly and effectively address your problem?
~Rachel: For that I would say one out of five.
GetHuman: And finally- any advice for other Hotels.com customers?
~Rachel: Call them early in the day or late. Don't forget any personal or account information you might need for Hotels.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rachel taken from his Hotels.com customer service problem that occurred on October 28th, 2017.

Hotels.com

1.92 of 5 stars | 80 reviews

~Rachel's Hotels.com Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Hotels.com, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Hotels.com in any way.

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!