Hotels.com: India service center HUNG UP ON ME. They didn...
A Hotels.com customer review by GetHuman user ~Rome Addict from November 13th, 2017
Background on ~Rome Addict's case
GetHuman: ~Rome Addict - can you tell our other Hotels.com customers when your case took place?
~Rome Addict: Yeah. It was middle of the night, on November 4th.
GetHuman: Did you reach out to Hotels.com, and if so, how?
GetHuman: And which of these common Hotels.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Rome Addict a list of common Hotels.com problems)
~Rome Addict: "Cancel a Reservation" was why I was trying to call.
~Rome Addict's review of Hotels.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Hotels.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rome Addict: India service center HUNG UP ON ME. They didn't get my name spelling right, despite my spelling it for them. How tough can Hanson be?
GetHuman: Let's quantify your experience contacting Hotels.com. On a scale of 1 to 5, how easy is it go get help on a Hotels.com problem?
~Rome Addict: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rome Addict: I'd give them a four out of five on communication.
GetHuman: And what about Hotels.com's ability to quickly and effectively address your problem?
~Rome Addict: For that I would say three out of five.
GetHuman: And finally- any advice for other Hotels.com customers?
~Rome Addict: Call them early in the day or late. Don't forget any personal or account information you might need for Hotels.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rome Addict taken from his Hotels.com customer service problem that occurred on November 4th, 2017.