Hotels.com: Will never use again, who needs this lying midd...

A Hotels.com customer review by GetHuman user ~winnifred from November 6th, 2017

Background on ~winnifred's case

GetHuman: ~winnifred - can you tell our other Hotels.com customers when your case took place?
~winnifred: Yes I can. It was middle of the night, on November 4th.
GetHuman: Did you reach out to Hotels.com, and if so, how?
~winnifred: I used the 800-346-8357 number I found for on the GetHuman Hotels.com customer phone number page I was on: Hotels.com Customer Service Phone Number
GetHuman: And which of these common Hotels.com customer issues best describes the reason you wanted to talk to them?
(Shows ~winnifred a list of common Hotels.com problems)
~winnifred: "Cancel booking" was why I was trying to call.

~winnifred's review of Hotels.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Hotels.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~winnifred: Will never use again, who needs this lying middle-man agency. Reservation lost, card over-charged, we are in dispute. Referred to sister hotel run by same family.Hotel was nasty, misrepresented, and poorly managed. Never again.
GetHuman: Let's quantify your experience contacting Hotels.com. On a scale of 1 to 5, how easy is it go get help on a Hotels.com problem?
~winnifred: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~winnifred: I'd give them a two out of five on communication.
GetHuman: And what about Hotels.com's ability to quickly and effectively address your problem?
~winnifred: For that I would say one out of five.
GetHuman: And finally- any advice for other Hotels.com customers?
~winnifred: Call them early in the day or late. Don't forget any personal or account information you might need for Hotels.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~winnifred taken from his Hotels.com customer service problem that occurred on November 4th, 2017.

Hotels.com

1.92 of 5 stars | 80 reviews

~winnifred's Hotels.com Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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