Hotels.com: Charged my card for the wrong reservation, and...
A Hotels.com customer review by GetHuman user ~walywalter from November 5th, 2017
Background on ~walywalter's case
GetHuman: ~walywalter - can you tell our other Hotels.com customers when your case took place?
~walywalter: Yes. It was middle of the night, on October 29th.
GetHuman: Did you reach out to Hotels.com, and if so, how?
GetHuman: And which of these common Hotels.com customer issues best describes the reason you wanted to talk to them?
(Shows ~walywalter a list of common Hotels.com problems)
~walywalter: "Missing item" was why I was trying to call.
~walywalter's review of Hotels.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Hotels.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~walywalter: Charged my card for the wrong reservation, and when I called to cancel the reservation I waited on hold for an hour at which point they said it would take about a week to get my money back, meaning that I have no way to pay any other company to get hotel reservations. REALLY irritating. I will attempt calling*writing corporate and hope for a better response (doubtful)
GetHuman: Let's quantify your experience contacting Hotels.com. On a scale of 1 to 5, how easy is it go get help on a Hotels.com problem?
~walywalter: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~walywalter: I'd give them a three out of five on communication.
GetHuman: And what about Hotels.com's ability to quickly and effectively address your problem?
~walywalter: For that I would say one out of five.
GetHuman: And finally- any advice for other Hotels.com customers?
~walywalter: Call them early in the day or late. Don't forget any personal or account information you might need for Hotels.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~walywalter taken from his Hotels.com customer service problem that occurred on October 29th, 2017.