My first experience with HOTELS.COM will be my...
A Hotels.com customer review by GetHuman user GetHuman-291579 from November 5th, 2017
Background on GetHuman-291579's case
GetHuman: GetHuman-291579 - can you tell our other Hotels.com customers when your case took place?
GetHuman-291579: Yes. It was evening, on October 28th.
GetHuman: Did you reach out to Hotels.com, and if so, how?
GetHuman: And which of these common Hotels.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-291579 a list of common Hotels.com problems)
GetHuman-291579: "Complaint" was why I was trying to call.
GetHuman-291579's review of Hotels.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Hotels.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-291579: My first experience with HOTELS.COM will be my last. I tried three times to update my booking by calling the customer care (what a joke). The first two times, I was promised the update would be transmitted to the hotel within a specified time period. It was not. The third time, I could not even get through because the automated system kept hanging up on me after ten minutes had expired. I would recommend NEVER using HOTELS.COM for a booking, unless of course you enjoy aggravation.
GetHuman: Let's quantify your experience contacting Hotels.com. On a scale of 1 to 5, how easy is it go get help on a Hotels.com problem?
GetHuman-291579: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-291579: I'd give them a one out of five on communication.
GetHuman: And what about Hotels.com's ability to quickly and effectively address your problem?
GetHuman-291579: For that I would say two out of five.
GetHuman: And finally- any advice for other Hotels.com customers?
GetHuman-291579: Call them early in the day or late. Don't forget any personal or account information you might need for Hotels.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-291579 taken from his Hotels.com customer service problem that occurred on October 28th, 2017.