Hotels.com: Family reunion double booked in error. Customer...
A Hotels.com customer review by GetHuman user ~fumed from November 26th, 2017
Background on ~fumed's case
GetHuman: ~fumed - can you tell our other Hotels.com customers when your case took place?
~fumed: Yup. It was afternoon, on November 24th.
GetHuman: Did you reach out to Hotels.com, and if so, how?
GetHuman: And which of these common Hotels.com customer issues best describes the reason you wanted to talk to them?
(Shows ~fumed a list of common Hotels.com problems)
~fumed: "Make a Booking" was why I was trying to call.
~fumed's review of Hotels.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Hotels.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~fumed: Family reunion double booked in error. Customer service rep informed me they have no way or tool to refund. I asked to speak to supervisor and was denied. I was told I had to right a letter to corporate. WHAT!
GetHuman: Let's quantify your experience contacting Hotels.com. On a scale of 1 to 5, how easy is it go get help on a Hotels.com problem?
~fumed: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~fumed: I'd give them a five out of five on communication.
GetHuman: And what about Hotels.com's ability to quickly and effectively address your problem?
~fumed: For that I would say two out of five.
GetHuman: And finally- any advice for other Hotels.com customers?
~fumed: Call them early in the day or late. Don't forget any personal or account information you might need for Hotels.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~fumed taken from his Hotels.com customer service problem that occurred on November 24th, 2017.