http:***thingshotwirewonttellyou.blog.com***I p...
A Hotwire customer review by GetHuman user ~t8937 from November 6th, 2017
Background on ~t8937's case
GetHuman: ~t8937 - can you tell our other Hotwire customers when your case took place?
~t8937: Yes. It was evening, on November 1st.
GetHuman: Did you reach out to Hotwire, and if so, how?
GetHuman: And which of these common Hotwire customer issues best describes the reason you wanted to talk to them?
(Shows ~t8937 a list of common Hotwire problems)
~t8937: "Refund a Charge" was why I was trying to call.
~t8937's review of Hotwire customer service
GetHuman: So how would you sum up your experience for GetHuman's Hotwire customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~t8937: http:***thingshotwirewonttellyou.blog.com***I purchased two nights at three-star hotel. Orbitz**, and discovered a lower star rating and reviews that were riddled with customer complaints. After checking the hotel location, I relized that I had been sold less than a three star hotel. I called Hotwire***€*s customer service the issue and asked for a refund. I spent an hour and half on the phone hearing each reason given for a refund met with *€*Hotwire** policy*€* explanations. I spoke to the supervisor two times. I was polite and reasonable about the complaint and provided proof of the star rating difference. They refused to acknowledge my complaint or aknowledge that I was getting less than I paid for.
GetHuman: Let's quantify your experience contacting Hotwire. On a scale of 1 to 5, how easy is it go get help on a Hotwire problem?
~t8937: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~t8937: I'd give them a three out of five on communication.
GetHuman: And what about Hotwire's ability to quickly and effectively address your problem?
~t8937: For that I would say one out of five.
GetHuman: And finally- any advice for other Hotwire customers?
~t8937: Call them early in the day or late. Don't forget any personal or account information you might need for Hotwire to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~t8937 taken from his Hotwire customer service problem that occurred on November 1st, 2017.