Houston Chronicle: The person I was speaking with sounded like a t...
A Houston Chronicle customer review by GetHuman user ~Lola from November 26th, 2017
Background on ~Lola's case
GetHuman: ~Lola - can you tell our other Houston Chronicle customers when your case took place?
~Lola: Yeah. It was morning, on November 21st.
GetHuman: Did you reach out to Houston Chronicle, and if so, how?
GetHuman: And which of these common Houston Chronicle customer issues best describes the reason you wanted to talk to them?
(Shows ~Lola a list of common Houston Chronicle problems)
~Lola: "Billing issue" was why I was trying to call.
~Lola's review of Houston Chronicle customer service
GetHuman: So how would you sum up your experience for GetHuman's Houston Chronicle customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lola: The person I was speaking with sounded like a teenager, and he clearly wasn't very bright. I had to repeat myself several times. I opened an account via the Chronicle website and still have yet to receive a paper. I have also sent them an email asking when I will receive a paper, to avail. No wonder their subscriber numbers are so low. Their customer service is horrible.
GetHuman: Let's quantify your experience contacting Houston Chronicle. On a scale of 1 to 5, how easy is it go get help on a Houston Chronicle problem?
~Lola: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lola: I'd give them a four out of five on communication.
GetHuman: And what about Houston Chronicle's ability to quickly and effectively address your problem?
~Lola: For that I would say three out of five.
GetHuman: And finally- any advice for other Houston Chronicle customers?
~Lola: Call them early in the day or late. Don't forget any personal or account information you might need for Houston Chronicle to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lola taken from his Houston Chronicle customer service problem that occurred on November 21st, 2017.