Houston Chronicle: Yesterday, Sept. *, we never received a paper...
A Houston Chronicle customer review by GetHuman user ~Very Unhappy from November 18th, 2017
Background on ~Very Unhappy's case
GetHuman: ~Very Unhappy - can you tell our other Houston Chronicle customers when your case took place?
~Very Unhappy: Yeah. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Houston Chronicle, and if so, how?
GetHuman: And which of these common Houston Chronicle customer issues best describes the reason you wanted to talk to them?
(Shows ~Very Unhappy a list of common Houston Chronicle problems)
~Very Unhappy: "Delivery issue" was why I was trying to call.
~Very Unhappy's review of Houston Chronicle customer service
GetHuman: So how would you sum up your experience for GetHuman's Houston Chronicle customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Very Unhappy: Yesterday, Sept. *, we never received a paper. This is not Podunk City, Texas and if you didnt know we area major city with no paper. When I called to complain, all I got was a recorder giving me a bunch of bull and then they informed me, my paper will be delivered tomorrow, Sept. *. I have never had that response before and I had to go to the store to buy a paper. The stores had paper so what happened to home delivery. Is the Chronicle hoping they dont have to do home deliveries anymore or what. I want them to credit my account for the lack of a paper on *Sept. What a mess you guys created. I have been a loyal customer for so many years I cant even remember. What is happening to you?
GetHuman: Let's quantify your experience contacting Houston Chronicle. On a scale of 1 to 5, how easy is it go get help on a Houston Chronicle problem?
~Very Unhappy: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Very Unhappy: I'd give them a four out of five on communication.
GetHuman: And what about Houston Chronicle's ability to quickly and effectively address your problem?
~Very Unhappy: For that I would say five out of five.
GetHuman: And finally- any advice for other Houston Chronicle customers?
~Very Unhappy: Call them early in the day or late. Don't forget any personal or account information you might need for Houston Chronicle to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Very Unhappy taken from his Houston Chronicle customer service problem that occurred on November 13th, 2017.