Houston Chronicle: You need a live human being with a brain that...
A Houston Chronicle customer review by GetHuman user GetHuman-326303 from November 11th, 2017
Background on GetHuman-326303's case
GetHuman: GetHuman-326303 - can you tell our other Houston Chronicle customers when your case took place?
GetHuman-326303: Yup. It was late at night, on November 1st.
GetHuman: Did you reach out to Houston Chronicle, and if so, how?
GetHuman: And which of these common Houston Chronicle customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-326303 a list of common Houston Chronicle problems)
GetHuman-326303: "Complaint" was why I was trying to call.
GetHuman-326303's review of Houston Chronicle customer service
GetHuman: So how would you sum up your experience for GetHuman's Houston Chronicle customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-326303: You need a live human being with a brain that can answer the phone in person. They call them operators. How very irritating it is to call a newspaper at * AM and not get a human being. I don't have to sit and listen to some recording that makes me want to drive over to the offices, as it would be quicker than waiting for the recording to go through all the choices before I discover that none apply.
GetHuman: Let's quantify your experience contacting Houston Chronicle. On a scale of 1 to 5, how easy is it go get help on a Houston Chronicle problem?
GetHuman-326303: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-326303: I'd give them a one out of five on communication.
GetHuman: And what about Houston Chronicle's ability to quickly and effectively address your problem?
GetHuman-326303: For that I would say two out of five.
GetHuman: And finally- any advice for other Houston Chronicle customers?
GetHuman-326303: Call them early in the day or late. Don't forget any personal or account information you might need for Houston Chronicle to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-326303 taken from his Houston Chronicle customer service problem that occurred on November 1st, 2017.