HughesNet: Do not use them! Customer service? There is no...
A HughesNet customer review by GetHuman user GetHuman-409660 from November 3rd, 2017
Background on GetHuman-409660's case
GetHuman: GetHuman-409660 - can you tell our other HughesNet customers when your case took place?
GetHuman-409660: Yes I can. It was middle of the night, on October 25th.
GetHuman: Did you reach out to HughesNet, and if so, how?
GetHuman: And which of these common HughesNet customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-409660 a list of common HughesNet problems)
GetHuman-409660: "Lower my bill" was why I was trying to call.
GetHuman-409660's review of HughesNet customer service
GetHuman: So how would you sum up your experience for GetHuman's HughesNet customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-409660: Do not use them! Customer service? There is none. You will spend hours on hold waiting to speak to someone that knows NOTHING! I think their corp. philosophy must be "It's our way or the highway!"
GetHuman: Let's quantify your experience contacting HughesNet. On a scale of 1 to 5, how easy is it go get help on a HughesNet problem?
GetHuman-409660: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-409660: I'd give them a five out of five on communication.
GetHuman: And what about HughesNet's ability to quickly and effectively address your problem?
GetHuman-409660: For that I would say five out of five.
GetHuman: And finally- any advice for other HughesNet customers?
GetHuman-409660: Call them early in the day or late. Don't forget any personal or account information you might need for HughesNet to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-409660 taken from his HughesNet customer service problem that occurred on October 25th, 2017.