HughesNet: Hughes net is the worst company i have in my...
A HughesNet customer review by GetHuman user ~connie65 from November 19th, 2017
Background on ~connie65's case
GetHuman: ~connie65 - can you tell our other HughesNet customers when your case took place?
~connie65: Yup. It was afternoon, on November 9th.
GetHuman: Did you reach out to HughesNet, and if so, how?
GetHuman: And which of these common HughesNet customer issues best describes the reason you wanted to talk to them?
(Shows ~connie65 a list of common HughesNet problems)
~connie65: "Update account information" was why I was trying to call.
~connie65's review of HughesNet customer service
GetHuman: So how would you sum up your experience for GetHuman's HughesNet customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~connie65: Hughes net is the worst company i have in my **yrs. ever had the bad luck to deal with,they are slow speed,and u have to buy *.** tokens to get on internet if you do anything hardly at all!!They didnt want to give me my rebate i was promised had to get the BETTER BUSSINESS BUREAU on them before they would do anything.And finally got another internet service where i live,so i couldnt wait to get rid of HUGHES NET ,they told me if i purchashed the equitment they would buy it back,that was a lie also told me they couldnt do it.BBB again.Take my advise they are awful...................!!!!
GetHuman: Let's quantify your experience contacting HughesNet. On a scale of 1 to 5, how easy is it go get help on a HughesNet problem?
~connie65: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~connie65: I'd give them a three out of five on communication.
GetHuman: And what about HughesNet's ability to quickly and effectively address your problem?
~connie65: For that I would say two out of five.
GetHuman: And finally- any advice for other HughesNet customers?
~connie65: Call them early in the day or late. Don't forget any personal or account information you might need for HughesNet to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~connie65 taken from his HughesNet customer service problem that occurred on November 9th, 2017.