Hughesnet is horrible. They can not explain the...
A HughesNet customer review by GetHuman user ~dislike to hughesnet from November 5th, 2017
Background on ~dislike to hughesnet's case
GetHuman: ~dislike to hughesnet - can you tell our other HughesNet customers when your case took place?
~dislike to hughesnet: Sure. It was middle of the night, on October 30th.
GetHuman: Did you reach out to HughesNet, and if so, how?
GetHuman: And which of these common HughesNet customer issues best describes the reason you wanted to talk to them?
(Shows ~dislike to hughesnet a list of common HughesNet problems)
~dislike to hughesnet: "Setup Payment Arrangement" was why I was trying to call.
~dislike to hughesnet's review of HughesNet customer service
GetHuman: So how would you sum up your experience for GetHuman's HughesNet customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dislike to hughesnet: Hughesnet is horrible. They can not explain the slow connection speed when I used my internet only once in ** days, but the minute I tried to watch a Netflix movie they said I had exceeded fair use and reduced my connection to an extremely slow speed. I would not recommend this service to anyone.
GetHuman: Let's quantify your experience contacting HughesNet. On a scale of 1 to 5, how easy is it go get help on a HughesNet problem?
~dislike to hughesnet: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dislike to hughesnet: I'd give them a five out of five on communication.
GetHuman: And what about HughesNet's ability to quickly and effectively address your problem?
~dislike to hughesnet: For that I would say one out of five.
GetHuman: And finally- any advice for other HughesNet customers?
~dislike to hughesnet: Call them early in the day or late. Don't forget any personal or account information you might need for HughesNet to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dislike to hughesnet taken from his HughesNet customer service problem that occurred on October 30th, 2017.