HughesNet: Over time, our non Gen * service has gotten slo...
A HughesNet customer review by GetHuman user ~Mike from November 15th, 2017
Background on ~Mike's case
GetHuman: ~Mike - can you tell our other HughesNet customers when your case took place?
~Mike: Yes. It was middle of the night, on November 10th.
GetHuman: Did you reach out to HughesNet, and if so, how?
GetHuman: And which of these common HughesNet customer issues best describes the reason you wanted to talk to them?
(Shows ~Mike a list of common HughesNet problems)
~Mike: "Setup service" was why I was trying to call.
~Mike's review of HughesNet customer service
GetHuman: So how would you sum up your experience for GetHuman's HughesNet customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mike: Over time, our non Gen * service has gotten slower and slower. Two days ago my email stopped coming to my desktop so I called. HughesNet service reps from India do what they always do.... they blame my computer. They give poor enough support that eventually you quit calling. I am considering going back to dial up, my only other option. Sky Blue, now Excede has a poor reputation as does Hughes.net. They remind me of AT&T. When they had the monoply, they told you to get lost. Only breaking a closed market like this forces a company to be polite and competitive and honest. That has not happened yet. Mike
GetHuman: Let's quantify your experience contacting HughesNet. On a scale of 1 to 5, how easy is it go get help on a HughesNet problem?
~Mike: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mike: I'd give them a five out of five on communication.
GetHuman: And what about HughesNet's ability to quickly and effectively address your problem?
~Mike: For that I would say five out of five.
GetHuman: And finally- any advice for other HughesNet customers?
~Mike: Call them early in the day or late. Don't forget any personal or account information you might need for HughesNet to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mike taken from his HughesNet customer service problem that occurred on November 10th, 2017.