HughesNet: Still luckier then most - I left home early thi...
A HughesNet customer review by GetHuman user ~Glenn P in Placerville CA from November 17th, 2017
Background on ~Glenn P in Placerville CA's case
GetHuman: ~Glenn P in Placerville CA - can you tell our other HughesNet customers when your case took place?
~Glenn P in Placerville CA: Yes I can. It was afternoon, on November 8th.
GetHuman: Did you reach out to HughesNet, and if so, how?
GetHuman: And which of these common HughesNet customer issues best describes the reason you wanted to talk to them?
(Shows ~Glenn P in Placerville CA a list of common HughesNet problems)
~Glenn P in Placerville CA: "Cancel service" was why I was trying to call.
~Glenn P in Placerville CA's review of HughesNet customer service
GetHuman: So how would you sum up your experience for GetHuman's HughesNet customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Glenn P in Placerville CA: Still luckier then most - I left home early this morning and returned to have a message from C*S "with a message and a special number and PIN number" to call back to stating the problem had been fixed and could I verify. I made a few international calls and everything was working and the call quality was far superior to any ATT and Verizon cell service these last four years. I called the special number and quickly closed out the case number. Shortly after I recieved a call back from William at the Executive number above. Hughes Net policy is to not disclose telephone numbers. I will be porting over my old Verizon number to Hughes and we agreed that I should call him directly and immediately if I start recieving marketing calls on my new*old number.
GetHuman: Let's quantify your experience contacting HughesNet. On a scale of 1 to 5, how easy is it go get help on a HughesNet problem?
~Glenn P in Placerville CA: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Glenn P in Placerville CA: I'd give them a one out of five on communication.
GetHuman: And what about HughesNet's ability to quickly and effectively address your problem?
~Glenn P in Placerville CA: For that I would say five out of five.
GetHuman: And finally- any advice for other HughesNet customers?
~Glenn P in Placerville CA: Call them early in the day or late. Don't forget any personal or account information you might need for HughesNet to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Glenn P in Placerville CA taken from his HughesNet customer service problem that occurred on November 8th, 2017.