HughesNet: ExaMy name is Ssgt Johnson, a combat wounded ve...
A HughesNet customer review by GetHuman user ~Ssgtranger42 from November 17th, 2017
Background on ~Ssgtranger42's case
GetHuman: ~Ssgtranger42 - can you tell our other HughesNet customers when your case took place?
~Ssgtranger42: Yes. It was afternoon, on November 12th.
GetHuman: Did you reach out to HughesNet, and if so, how?
GetHuman: And which of these common HughesNet customer issues best describes the reason you wanted to talk to them?
(Shows ~Ssgtranger42 a list of common HughesNet problems)
~Ssgtranger42: "Overcharge/Strange charge" was why I was trying to call.
~Ssgtranger42's review of HughesNet customer service
GetHuman: So how would you sum up your experience for GetHuman's HughesNet customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ssgtranger42: ExaMy name is Ssgt Johnson, a combat wounded veteran. Recently moved to NY we are located a few miles outside the nearest city so we tried Hugh's net because of our location. The first month the Internet worked but absolutely no downloading or streaming. We used up our allotment of coins just trying to stream but never successful. I called there customer service and they said I would have to pay for a tech to come out but to first try buying a new router and moving it to a different location in the house. I went and bought ** ft of Ethernet cable to move the new router. We were still unable to download or stream and the Internet was too slow to use. I called again and they said they would not send a tech out unless I paid for it. We decided to try a different service provider and cancel hughsnet. They said we were contracted in and it didn't matter that the service never worked. We have to pay a *** dollar cancellation fee and remove satellite from the roof ourselves to send it back to
GetHuman: Let's quantify your experience contacting HughesNet. On a scale of 1 to 5, how easy is it go get help on a HughesNet problem?
~Ssgtranger42: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ssgtranger42: I'd give them a three out of five on communication.
GetHuman: And what about HughesNet's ability to quickly and effectively address your problem?
~Ssgtranger42: For that I would say two out of five.
GetHuman: And finally- any advice for other HughesNet customers?
~Ssgtranger42: Call them early in the day or late. Don't forget any personal or account information you might need for HughesNet to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ssgtranger42 taken from his HughesNet customer service problem that occurred on November 12th, 2017.