HughesNet: We sent our equipment back in febuary and they...
A HughesNet customer review by GetHuman user ~Hughes net sucks from November 17th, 2017
Background on ~Hughes net sucks's case
GetHuman: ~Hughes net sucks - can you tell our other HughesNet customers when your case took place?
~Hughes net sucks: Yes. It was evening, on November 13th.
GetHuman: Did you reach out to HughesNet, and if so, how?
GetHuman: And which of these common HughesNet customer issues best describes the reason you wanted to talk to them?
(Shows ~Hughes net sucks a list of common HughesNet problems)
~Hughes net sucks: "Cancel service" was why I was trying to call.
~Hughes net sucks's review of HughesNet customer service
GetHuman: So how would you sum up your experience for GetHuman's HughesNet customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Hughes net sucks: We sent our equipment back in febuary and they are still billing us. Hughes Net has the worst costomer service.
GetHuman: Let's quantify your experience contacting HughesNet. On a scale of 1 to 5, how easy is it go get help on a HughesNet problem?
~Hughes net sucks: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Hughes net sucks: I'd give them a five out of five on communication.
GetHuman: And what about HughesNet's ability to quickly and effectively address your problem?
~Hughes net sucks: For that I would say four out of five.
GetHuman: And finally- any advice for other HughesNet customers?
~Hughes net sucks: Call them early in the day or late. Don't forget any personal or account information you might need for HughesNet to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Hughes net sucks taken from his HughesNet customer service problem that occurred on November 13th, 2017.