HughesNet: Talked to a guy named Gilbert. Very professiona...
A HughesNet customer review by GetHuman user ~Frustrated beyond the limit from November 19th, 2017
Background on ~Frustrated beyond the limit's case
GetHuman: ~Frustrated beyond the limit - can you tell our other HughesNet customers when your case took place?
~Frustrated beyond the limit: Yes. It was evening, on November 16th.
GetHuman: Did you reach out to HughesNet, and if so, how?
GetHuman: And which of these common HughesNet customer issues best describes the reason you wanted to talk to them?
(Shows ~Frustrated beyond the limit a list of common HughesNet problems)
~Frustrated beyond the limit: "Setup service" was why I was trying to call.
~Frustrated beyond the limit's review of HughesNet customer service
GetHuman: So how would you sum up your experience for GetHuman's HughesNet customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Frustrated beyond the limit: Talked to a guy named Gilbert. Very professional and took care of my issue right then. If i do get the refund tomorrow as planned he gets a * stars
GetHuman: Let's quantify your experience contacting HughesNet. On a scale of 1 to 5, how easy is it go get help on a HughesNet problem?
~Frustrated beyond the limit: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Frustrated beyond the limit: I'd give them a one out of five on communication.
GetHuman: And what about HughesNet's ability to quickly and effectively address your problem?
~Frustrated beyond the limit: For that I would say four out of five.
GetHuman: And finally- any advice for other HughesNet customers?
~Frustrated beyond the limit: Call them early in the day or late. Don't forget any personal or account information you might need for HughesNet to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Frustrated beyond the limit taken from his HughesNet customer service problem that occurred on November 16th, 2017.