HughesNet: You billed me $***. over a month after I termin...
A HughesNet customer review by GetHuman user ~Carolee from November 18th, 2017
Background on ~Carolee's case
GetHuman: ~Carolee - can you tell our other HughesNet customers when your case took place?
~Carolee: Yes. It was afternoon, on November 14th.
GetHuman: Did you reach out to HughesNet, and if so, how?
GetHuman: And which of these common HughesNet customer issues best describes the reason you wanted to talk to them?
(Shows ~Carolee a list of common HughesNet problems)
~Carolee: "Lower My Bill" was why I was trying to call.
~Carolee's review of HughesNet customer service
GetHuman: So how would you sum up your experience for GetHuman's HughesNet customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Carolee: You billed me $***. over a month after I terminated my service as I was moving. I paid it in error and when I called I was offered a suspension period and promised a discount when I was on again. You ate up the money so you must need it more than I do*at Soc Sec $**** monthly. When I do get set up again it won't be you. That $*** means more to you now than the next * years which would have been about $*,***. I didn't know you were in financial trouble. *****@***.com
GetHuman: Let's quantify your experience contacting HughesNet. On a scale of 1 to 5, how easy is it go get help on a HughesNet problem?
~Carolee: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Carolee: I'd give them a five out of five on communication.
GetHuman: And what about HughesNet's ability to quickly and effectively address your problem?
~Carolee: For that I would say five out of five.
GetHuman: And finally- any advice for other HughesNet customers?
~Carolee: Call them early in the day or late. Don't forget any personal or account information you might need for HughesNet to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Carolee taken from his HughesNet customer service problem that occurred on November 14th, 2017.