Humana Medicare Claims: i called customer service prior to getting a sh...
A Humana Medicare Claims customer review by GetHuman user ~tossup from November 12th, 2017
Background on ~tossup's case
GetHuman: ~tossup - can you tell our other Humana Medicare Claims customers when your case took place?
~tossup: Yup. It was middle of the night, on November 5th.
GetHuman: Did you reach out to Humana Medicare Claims, and if so, how?
GetHuman: And which of these common Humana Medicare Claims customer issues best describes the reason you wanted to talk to them?
(Shows ~tossup a list of common Humana Medicare Claims problems)
~tossup: "Update account information" was why I was trying to call.
~tossup's review of Humana Medicare Claims customer service
GetHuman: So how would you sum up your experience for GetHuman's Humana Medicare Claims customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tossup: i called customer service prior to getting a shingles vac. i was informed that humana pays $** & I pay $** to administer the shot. Customer service sent me claim form. Humana refuses to pay their portion, saying that I was given the wrong information by their service agent. So I have to pay for their mistake. Disgusting - I won't be going with Humana next year.
GetHuman: Let's quantify your experience contacting Humana Medicare Claims. On a scale of 1 to 5, how easy is it go get help on a Humana Medicare Claims problem?
~tossup: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tossup: I'd give them a one out of five on communication.
GetHuman: And what about Humana Medicare Claims's ability to quickly and effectively address your problem?
~tossup: For that I would say one out of five.
GetHuman: And finally- any advice for other Humana Medicare Claims customers?
~tossup: Call them early in the day or late. Don't forget any personal or account information you might need for Humana Medicare Claims to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tossup taken from his Humana Medicare Claims customer service problem that occurred on November 5th, 2017.