Humana Prescription Drug Plan: Trying to get information by telephone is an ex...
A Humana Prescription Drug Plan customer review by GetHuman user ~milikona from November 3rd, 2017
Background on ~milikona's case
GetHuman: ~milikona - can you tell our other Humana Prescription Drug Plan customers when your case took place?
~milikona: Yeah. It was morning, on October 30th.
GetHuman: Did you reach out to Humana Prescription Drug Plan, and if so, how?
GetHuman: And which of these common Humana Prescription Drug Plan customer issues best describes the reason you wanted to talk to them?
(Shows ~milikona a list of common Humana Prescription Drug Plan problems)
~milikona: "Product information" was why I was trying to call.
~milikona's review of Humana Prescription Drug Plan customer service
GetHuman: So how would you sum up your experience for GetHuman's Humana Prescription Drug Plan customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~milikona: Trying to get information by telephone is an exercise in futility. When you finally get to a live person they allegidly refer you to another department but instead you start all over in the cue.
GetHuman: Let's quantify your experience contacting Humana Prescription Drug Plan. On a scale of 1 to 5, how easy is it go get help on a Humana Prescription Drug Plan problem?
~milikona: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~milikona: I'd give them a two out of five on communication.
GetHuman: And what about Humana Prescription Drug Plan's ability to quickly and effectively address your problem?
~milikona: For that I would say five out of five.
GetHuman: And finally- any advice for other Humana Prescription Drug Plan customers?
~milikona: Call them early in the day or late. Don't forget any personal or account information you might need for Humana Prescription Drug Plan to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~milikona taken from his Humana Prescription Drug Plan customer service problem that occurred on October 30th, 2017.