Humana Prescription Drug Plan: Extremely frustrating multi-stage phone tree to...
A Humana Prescription Drug Plan customer review by GetHuman user GetHuman-243090 from October 30th, 2017
Background on GetHuman-243090's case
GetHuman: GetHuman-243090 - can you tell our other Humana Prescription Drug Plan customers when your case took place?
GetHuman-243090: Yes I can. It was middle of the night, on October 29th.
GetHuman: Did you reach out to Humana Prescription Drug Plan, and if so, how?
GetHuman: And which of these common Humana Prescription Drug Plan customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-243090 a list of common Humana Prescription Drug Plan problems)
GetHuman-243090: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-243090's review of Humana Prescription Drug Plan customer service
GetHuman: So how would you sum up your experience for GetHuman's Humana Prescription Drug Plan customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-243090: Extremely frustrating multi-stage phone tree to get to a human. Long holds "We are dedicated to provided the best service" Yes, right... This drivel is followed by endless commercials for Humana and urgings to go to a website. Customer service clerk very able to read from screen and apologize, but not answer questions well.
GetHuman: Let's quantify your experience contacting Humana Prescription Drug Plan. On a scale of 1 to 5, how easy is it go get help on a Humana Prescription Drug Plan problem?
GetHuman-243090: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-243090: I'd give them a four out of five on communication.
GetHuman: And what about Humana Prescription Drug Plan's ability to quickly and effectively address your problem?
GetHuman-243090: For that I would say one out of five.
GetHuman: And finally- any advice for other Humana Prescription Drug Plan customers?
GetHuman-243090: Call them early in the day or late. Don't forget any personal or account information you might need for Humana Prescription Drug Plan to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-243090 taken from his Humana Prescription Drug Plan customer service problem that occurred on October 29th, 2017.